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Monitoring and Maintenance of Web Service Processes in Health Units

Author

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  • Diana Ferreira

    (University of Minho, Algoritmi Research Center, Braga, Portugal)

  • Cristiana Neto

    (University of Minho, Algoritmi Research Center, Braga, Portugal)

  • António Abelha

    (University of Minho, Algoritmi Research Center, Braga, Portugal)

Abstract

The delivery of quality health care is a demanding information technology challenge. The last years have witnessed profound changes in healthcare institutions to improve patient experience. Those changes focus on the needs of the health professionals that directly contact with the patients. However, it is equally important to aid the professionals that work in the background of the health units. This study proposes the monitoring and maintenance of web service processes that occur in the Centro Hospitalar do Porto (CHP) through an intuitive and user-friendly platform developed in ReactJS. These processes are responsible for critical tasks within the hospital and thus, the daily control of its activities ensure that there are no unnecessary failures, supporting an efficient health care delivery. The development of the application followed the Design Science Research (DSR) methodology and was submitted to a Strengths Weaknesses Opportunities and Threats (SWOT) analysis which results were considered optimistic.

Suggested Citation

  • Diana Ferreira & Cristiana Neto & António Abelha, 2020. "Monitoring and Maintenance of Web Service Processes in Health Units," International Journal of Reliable and Quality E-Healthcare (IJRQEH), IGI Global, vol. 9(1), pages 25-36, January.
    • Handle: RePEc:igg:jrqeh0:v:9:y:2020:i:1:p:25-36
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