IDEAS home Printed from https://ideas.repec.org/a/igg/jrqeh0/v4y2015i3p47-57.html
   My bibliography  Save this article

Patients' vs. Professionals' Perceptions of Quality of Care in Greek Public Hospitals

Author

Listed:
  • Ioulia Andricopoulou

    (Open University of Cyprus, Latsia, Cyprus)

  • Eirini Margarita Toubeki

    (Open University of Cyprus, Latsia, Cyprus)

  • Foteini Gialama

    (National School of Public Health, Athens, Greece)

  • Panagiotis Prezerakos

    (University of Peloponnese, Sparta, Greece)

  • Nikolaos Avraam

    (Social Cooperative Athena-Elpis, Athens, Greece)

  • Andreas Pavlakis

    (Neapolis University Paphos, Strovolos, Cyprus)

  • Daphne O. Kaitelidou

    (Center for Health Services Management and Evaluation-National and Kapodistrian University of Athens, Athens, Greece)

  • Nikos Maniadakis

    (National School of Public Health, Athens, Greece)

  • Olga Siskou

    (Center for Health Services Management and Evaluation-National and Kapodistrian University of Athens, Athens, Greece)

Abstract

The aim of the study was to compare the views of health care professionals and patients on the quality of care in Greek public hospitals. Traditionally quality of health care was measured using only professional standards. However, in this study the authors tried to measure also patients' welfare, taking into account the expected gains and losses during the process of care. The study was conducted in hospitalized patients (N=313) and health care professionals (N=278 nurses and doctors) in three public hospitals of Attica. Data collection was conducted with the use of two structured and anonymous questionnaires. Main findings showed great satisfaction from the provided care expressed both from patients and health professionals especially in relation to information concerning their health status, pain assessment and the consent requested for treatment procedures. Both groups were dissatisfied by the assessment of social and psychological needs (of patients) and by the possibility of expressing patients' satisfaction or dissatisfaction from the quality of provided health care.

Suggested Citation

  • Ioulia Andricopoulou & Eirini Margarita Toubeki & Foteini Gialama & Panagiotis Prezerakos & Nikolaos Avraam & Andreas Pavlakis & Daphne O. Kaitelidou & Nikos Maniadakis & Olga Siskou, 2015. "Patients' vs. Professionals' Perceptions of Quality of Care in Greek Public Hospitals," International Journal of Reliable and Quality E-Healthcare (IJRQEH), IGI Global, vol. 4(3), pages 47-57, July.
    • Handle: RePEc:igg:jrqeh0:v:4:y:2015:i:3:p:47-57
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJRQEH.2015070104
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jrqeh0:v:4:y:2015:i:3:p:47-57. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.