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Exploring the Impact of Globalization and Technology on Supply Chain Management: A Case of International E-Commerce Business

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  • Jiayi Hu

    (Online Management Programmes, University of Liverpool, Liverpool, United Kingdom)

  • Abubaker Haddud

    (Online Management Programmes, University of Liverpool, Liverpool, United Kingdom)

Abstract

This article reports on results of a research aimed at understanding the relation between globalization and technology and what impact this relation has brought to the modern global supply chain. The research focuses on the e-business/e-commerce, a new but fast growing concept as a supply chain operation model, to compare and discuss the differences of related aspects to global supply chain management versus similar practices a decade earlier. An online questionnaire was used to collect data and the participants were all supply chain experts working for the same global logistics and transportation company. Participants' perceptions were collected about their online experience and how they have experienced the change in supply chain management as a result. The research revealed that there is a relationship between globalization, technology use, and the impact of these two elements on the evolution of the global supply chain in the e-business industry. Also, the ‘digitalization' is leading the global supply chain operations to a new operation platform. There were two main limitations in this study; a) relatively small sample size, and b) the majority of participants had a logistics background and this may have impacted their reported perceptions.

Suggested Citation

  • Jiayi Hu & Abubaker Haddud, 2017. "Exploring the Impact of Globalization and Technology on Supply Chain Management: A Case of International E-Commerce Business," International Journal of Operations Research and Information Systems (IJORIS), IGI Global, vol. 8(4), pages 1-22, October.
    • Handle: RePEc:igg:joris0:v:8:y:2017:i:4:p:1-22
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    Cited by:

    1. SETYANINGSIH Santi & KELLE Peter, 2022. "Improving Customer Satisfaction For Smes In Emerging Countries: A Comparative Study Of Hungary And Indonesia," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 17(3), pages 204-223, December.
    2. Omole, Timilehin Michael & Ehimen, Osezefe Isaac & Omole, Miriam Lami, 2020. "A Bug in the System and the Weakest Link Mantra; Lessons from COVID-19 for Resilient Global Supply Chain," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 7(10), pages 317-323, October.

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