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User Experience of Mobile Internet: Analysis and Recommendations

Author

Listed:
  • Eija Kaasinen

    (VTT Technical Research Centre of Finland, Finland)

  • Virpi Roto

    (Nokia Research Center, Finland)

  • Kristin Roloff

    (Swisscom(Switzerland) Ltd., Switzerland)

  • Kaisa Väänänen-Vainio-Mattila

    (Tampere University of Technology, Finland)

  • Teija Vainio

    (Tampere University of Technology, Finland)

  • Wolfgang Maehr

    (Opera Software ASA, Norway)

  • Dhaval Joshi

    (Nokia Research Center, India)

  • Sujan Shrestha

    (Brunel University, UK)

Abstract

Mobile access to the Internet with handheld devices has been technically possible for quite a while and consumers are aware of the services but not so ready to use them. A central reason for the low usage is that user experience of the mobile Internet is not yet sufficiently good. This paper analyses the mobile Internet from the end-user perspective, identifying factors and solutions that would make Internet usage on a mobile device an enjoyable experience. User experience can be improved by a better understanding of users and usage contexts, by developing mobile services that better serve the needs of mobile users, easing service discovery and by developing the infrastructure needed for the mobile Internet. This paper discusses all these aspects and gives development recommendations. Multidisciplinary and multicultural cooperation between the various actors in the field is needed to improve user experience.

Suggested Citation

  • Eija Kaasinen & Virpi Roto & Kristin Roloff & Kaisa Väänänen-Vainio-Mattila & Teija Vainio & Wolfgang Maehr & Dhaval Joshi & Sujan Shrestha, 2009. "User Experience of Mobile Internet: Analysis and Recommendations," International Journal of Mobile Human Computer Interaction (IJMHCI), IGI Global, vol. 1(4), pages 4-23, October.
    • Handle: RePEc:igg:jmhci0:v:1:y:2009:i:4:p:4-23
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    Cited by:

    1. Kakadia, Deepak & Ramirez-Marquez, Dr. Jose Emmanuel, 2020. "Quantitative approaches for optimization of user experience based on network resilience for wireless service provider networks," Reliability Engineering and System Safety, Elsevier, vol. 193(C).
    2. Han, Sehee & Min, Jinyoung & Lee, Heeseok, 2015. "Antecedents of social presence and gratification of social connection needs in SNS: A study of Twitter users and their mobile and non-mobile usage," International Journal of Information Management, Elsevier, vol. 35(4), pages 459-471.

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