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User Acceptance of Mobile Services

Author

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  • Eija Kaasinen

    (VTT Technical Research Centre of Finland, Finland)

Abstract

Personal mobile devices are increasingly being used as platforms for interactive services. Ease of use is important, but the services should also provide clear value to the user and they should be trustworthy and easy to adopt. These user acceptance factors form the core of the Technology Acceptance Model for Mobile Services introduced in this article. The model has been set up based on field trials of several mobile services with altogether more than 200 test users. This article presents the technology acceptance model and introduces two case studies of implementing the model as a design and evaluation framework in practice.

Suggested Citation

  • Eija Kaasinen, 2009. "User Acceptance of Mobile Services," International Journal of Mobile Human Computer Interaction (IJMHCI), IGI Global, vol. 1(1), pages 79-97, January.
    • Handle: RePEc:igg:jmhci0:v:1:y:2009:i:1:p:79-97
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jmhci.2009010105
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    Cited by:

    1. Han, Sehee & Min, Jinyoung & Lee, Heeseok, 2015. "Antecedents of social presence and gratification of social connection needs in SNS: A study of Twitter users and their mobile and non-mobile usage," International Journal of Information Management, Elsevier, vol. 35(4), pages 459-471.

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