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Knowledge Management: Realizing Value through Governance

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  • Suzanne Zyngier

    (Zyngier Consulting, Australia)

Abstract

Knowledge Management (KM) governance is the implementation of authority through a framework to ensure the delivery of anticipated or predicted benefits of KM strategy development and implementation in an authorized and regulated manner. KM governance also relies on measurement and evaluation of the effectiveness and efficiency of all aspects of KM, particularly the outcomes of strategy implementation to ensure that strategic benefits are realized. This paper examines the results of a global survey of people involved in the development and implementation of KM strategies. Responses came from 34 countries across every continent. Using descriptive and inferential statistics, this paper finds clear evidence of the measurability of KM outcomes through KM governance. These research findings strengthen the proposition that KM governance supports the capacity of KM governance to realize and reveal the value from, or the return on investment (ROI) of KM strategy development and implementation; the selection of KM tools and techniques is less of a consideration in this regard.

Suggested Citation

  • Suzanne Zyngier, 2011. "Knowledge Management: Realizing Value through Governance," International Journal of Knowledge Management (IJKM), IGI Global, vol. 7(1), pages 35-54, January.
    • Handle: RePEc:igg:jkm000:v:7:y:2011:i:1:p:35-54
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jkm.2011010103
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