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Information Influence in Mediated Knowledge Transfer: An Experimental Test of Elaboration Likelihood

Author

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  • Kelly J. Fadel

    (Utah State University, USA)

  • Alexandra Durcikova

    (The University of Arizona, USA)

  • Hoon S. Cha

    (Salisbury University, USA)

Abstract

Understanding knowledge transfer in computer mediated contexts is becoming essential given that organizations are spread more and more globally. In this article, the authors adopt elaboration likelihood theory to investigate knowledge transfer processes in a Knowledge Management System (KMS). They report the results of an exploratory experiment conducted to examine the impact of argument quality, source credibility and validation on knowledge usefulness of a document in a KMS. Their findings indicate that while validation of knowledge in KMS positively affects perceptions of knowledge usefulness, higher argument quality was associated with lower usefulness ratings. Surprisingly, source credibility has no effect on perceptions of knowledge usefulness. The implications of these results for both researchers and practitioners are discussed.

Suggested Citation

  • Kelly J. Fadel & Alexandra Durcikova & Hoon S. Cha, 2009. "Information Influence in Mediated Knowledge Transfer: An Experimental Test of Elaboration Likelihood," International Journal of Knowledge Management (IJKM), IGI Global, vol. 5(4), pages 26-42, October.
    • Handle: RePEc:igg:jkm000:v:5:y:2009:i:4:p:26-42
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    Cited by:

    1. Thomas O. Meservy & Matthew L. Jensen & Kelly J. Fadel, 2014. "Evaluation of Competing Candidate Solutions in Electronic Networks of Practice," Information Systems Research, INFORMS, vol. 25(1), pages 15-34, March.

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