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Social Capital and Knowledge Sharing in Knowledge-Based Organizations: An Empirical Study

Author

Listed:
  • Chay Yue Wah

    (SIM University, Singapore)

  • Thomas Menkhoff

    (Singapore Management University, Singapore)

  • Benjamin Loh

    (University of Cambridge, UK)

  • Hans-Dieter Evers

    (University of Bonn, Germany)

Abstract

The study aims to understand the social and organizational factors that influence knowledge sharing. A model of knowledge management and knowledge sharing was developed inspired by the work of Nahapiet and Ghoshal. Data on KM processes and various social capital measures were collected from a sample of 262 members of a tertiary educational institution in Singapore. Rewards and incentives, open-mindedness, and cost-benefit concerns of knowledge hoarding turned out to be the strongest predictors of knowledge sharing rather than prosocial motives or organizational care. Individuals who are highly competent in their work abilities are less likely to share what they know when they perceive that there are few rewards or when sharing is not recognized by the organization. The findings provide evidence for the importance of social capital as a lubricant of knowledge sharing and engaging performance management systems in knowledge-intensive organizations.

Suggested Citation

  • Chay Yue Wah & Thomas Menkhoff & Benjamin Loh & Hans-Dieter Evers, 2007. "Social Capital and Knowledge Sharing in Knowledge-Based Organizations: An Empirical Study," International Journal of Knowledge Management (IJKM), IGI Global, vol. 3(1), pages 29-48, January.
    • Handle: RePEc:igg:jkm000:v:3:y:2007:i:1:p:29-48
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    Cited by:

    1. Wulandhari, Nur Baiti Ingga & Mishra, Nishikant & Dora, Manoj & Samuel, Fosso Wamba, 2021. "Understanding rural Do-It-Yourself science through social learning in communities of practice," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
    2. Rayees Farooq & Sandeep Vij, 2019. "Does Market Orientation Mediate between Knowledge Management Orientation and Business Performance?," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 18(04), pages 1-35, December.
    3. Murray E. Jennex & Suzanne Zyngier, 2007. "Security as a contributor to knowledge management success," Information Systems Frontiers, Springer, vol. 9(5), pages 493-504, November.
    4. Nguyen, Tuyet-Mai & Viet Ngo, Liem & Paramita, Widya, 2022. "Turning lurkers into innovation agents: An interactionist perspective of self-determinant theory," Journal of Business Research, Elsevier, vol. 141(C), pages 822-835.
    5. Anna Michna & Roman Kmieciak, 2020. "Open-Mindedness Culture, Knowledge-Sharing, Financial Performance, and Industry 4.0 in SMEs," Sustainability, MDPI, vol. 12(21), pages 1-17, October.

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