IDEAS home Printed from https://ideas.repec.org/a/igg/jkm000/v1y2005i4p23-42.html
   My bibliography  Save this article

Enhancing Performance Through Knowledge Management: A Holistic Framework

Author

Listed:
  • Anne P. Mussey

    (Indiana University, USA)

  • V. Ramesh

    (Indiana University, USA)

  • Mitzi M. Montoya-Weiss

    (North Carolina State University, USA)

Abstract

Knowledge management (KM) has gained increasing attention since the mid-1990s. A KM strategy involves consciously helping people share and put knowledge into action. However, before an organization can realize the promise of KM, a fundamental question needs to be asked: What performance goal(s) is the organization trying to achieve? In this paper, we develop and offer a framework that provides a holistic view of the performance environment surrounding organizational knowledge work. We illustrate the KM framework using two organizational case studies. Then, based on the KM framework and further insights drawn from our case studies, we offer a series of steps that may guide and assist organizations and practitioners as they undertake KM initiatives. We further demonstrate the applicability of these steps by examining KM initiatives within a global software development company. We conclude with a discussion of implications for organizational practice and directions for future research.

Suggested Citation

  • Anne P. Mussey & V. Ramesh & Mitzi M. Montoya-Weiss, 2005. "Enhancing Performance Through Knowledge Management: A Holistic Framework," International Journal of Knowledge Management (IJKM), IGI Global, vol. 1(4), pages 23-42, October.
    • Handle: RePEc:igg:jkm000:v:1:y:2005:i:4:p:23-42
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jkm.2005100102
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jkm000:v:1:y:2005:i:4:p:23-42. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.