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Assessing Knowledge Management System User Acceptance with the Technology Acceptance Model

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  • William Money

    (The George Washington University, USA)

  • Arch Turner

    (The George Washington University, USA)

Abstract

This article presents the results of a study investigating the applicability of Davis’ Technology Acceptance Model (TAM) to user acceptance of a knowledge management system (KMS) in a modern organizational environment. The study endeavors to expand empirical research of two important and complex research questions: (1) What are the important factors, conditions, and mechanisms that affect people’s acceptance and usage of collaborative and interdependent KMS in the modern organizational environment?, and (2) How applicable is the TAM, and the substantial body of information technology (IT) research around this model, to user acceptance and usage of a KMS in a modern organizational environment where collaboration, knowledge sharing, and role based system usage is necessary for the organization to function competitively? The study provides preliminary evidence suggesting previous TAM research may serve as a foundation for research of KMS user acceptance. Relationships among primary TAM constructs found in this study are in substantive agreement with those of previous research. These findings are significant because they suggest that the considerable body of previous TAM related IT research may be usefully applied to the knowledge management (KM) domain where interdependent social processes that require knowledge creation, storage and retrieval, transfer, and application are required for effective organizational functioning.

Suggested Citation

  • William Money & Arch Turner, 2005. "Assessing Knowledge Management System User Acceptance with the Technology Acceptance Model," International Journal of Knowledge Management (IJKM), IGI Global, vol. 1(1), pages 8-26, January.
    • Handle: RePEc:igg:jkm000:v:1:y:2005:i:1:p:8-26
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jkm.2005010101
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    Cited by:

    1. Hosein Rezaie Dolatabadi & Ali Hoseini & Hamed Derakhshide, 2012. "Analyzing the Influence of Computer Capabilities and Knowledge Sharing in the fulfillment of Information System," International Journal of Learning and Development, Macrothink Institute, vol. 2(4), pages 155-169, August.
    2. Sebastian Ion Ceptureanu & Eduard Gabriel Ceptureanu & Marieta Olaru & Doina I. Popescu, 2018. "An Exploratory Study on Knowledge Management Process Barriers in the Oil Industry," Energies, MDPI, vol. 11(8), pages 1-15, July.

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