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Guidelines for Selecting Appropriate Knowledge Management System Implementation Frameworks

Author

Listed:
  • George Maramba

    (University of Pretoria, South Africa)

  • Hanlie Smuts

    (University of Pretoria, South Africa)

Abstract

The preservation of knowledge is a universal requirement for every organisation that strives to gain a competitive advantage. Knowledge management systems are a modern business enabler and driver of success. Furthermore, the implementation of knowledge management systems is a comprehensive process which integrates people, business processes, the business universe, technology, and customers. However, some evidence suggests that organisations are investing a multiplicity of resources in implementing knowledge management systems with little success. Therefore, the aim of this study is to identify and understand the types of frameworks available for implementing knowledge management systems and present a comprehensive implementation framework including the relevant critical success factors and measurement tools that organisations may use for implementing knowledge management system projects. The successful implementation of knowledge management systems lie in the adoption of a suitable strategy and well-defined framework.

Suggested Citation

  • George Maramba & Hanlie Smuts, 2020. "Guidelines for Selecting Appropriate Knowledge Management System Implementation Frameworks," International Journal of Knowledge Management (IJKM), IGI Global, vol. 16(4), pages 81-108, October.
    • Handle: RePEc:igg:jkm000:v:16:y:2020:i:4:p:81-108
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJKM.2020100105
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    Cited by:

    1. George Maramba & Hanlie Smuts & Funmi Adebesin & Marie Hattingh & Tendani Mawela, 2023. "KMS as a Sustainability Strategy during a Pandemic," Sustainability, MDPI, vol. 15(12), pages 1-13, June.
    2. Hanlie Smuts & Alta Van der Merwe, 2022. "Knowledge Management in Society 5.0: A Sustainability Perspective," Sustainability, MDPI, vol. 14(11), pages 1-27, June.
    3. George Maramba & Hanlie Smuts, 2022. "A Framework for Implementing a Computer-Based Knowledge Management System in Healthcare Organisations," International Journal of Knowledge Management (IJKM), IGI Global, vol. 18(1), pages 1-30, January.

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