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Framework for Managing Shared Knowledge in an Information Systems Outsourcing Context

Author

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  • Hanlie Smuts

    (University of Pretoria, Pretoria, South Africa)

  • Paula Kotzé

    (CSIR Meraka Institute and University of Pretoria, Pretoria, South Africa)

  • Alta Van der Merwe

    (University of Pretoria, Informatics, Pretoria, South Africa)

  • Marianne Loock

    (University of South Africa, Pretoria, South Africa)

Abstract

Both information systems (IS) outsourcing and knowledge management are well-established business phenomena. The integration of shared knowledge in an IS outsourcing arrangement, represents the blending of organisational knowledge with external knowledge sources. In an attempt to provide tactical mechanisms for creating and managing shared knowledge in organisations embarking on IS outsourcing arrangements, this article focuses on the design and application of a knowledge framework for IS outsourcing, with the purpose of guiding organisations in their knowledge exchange planning through concrete mechanisms, practical steps and validation. Key considerations for IS outsourcing is mapped to critical success factors, each associated with a set of knowledge requirements and knowledge flows to support the successful achievement of a specific critical success factor. An associated assessment tool was designed to identify knowledge exchange mechanisms and potential issues and gaps in current or future IS outsource arrangements.

Suggested Citation

  • Hanlie Smuts & Paula Kotzé & Alta Van der Merwe & Marianne Loock, 2017. "Framework for Managing Shared Knowledge in an Information Systems Outsourcing Context," International Journal of Knowledge Management (IJKM), IGI Global, vol. 13(4), pages 1-30, October.
    • Handle: RePEc:igg:jkm000:v:13:y:2017:i:4:p:1-30
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJKM.2017100101
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    Cited by:

    1. George Maramba & Hanlie Smuts, 2022. "A Framework for Implementing a Computer-Based Knowledge Management System in Healthcare Organisations," International Journal of Knowledge Management (IJKM), IGI Global, vol. 18(1), pages 1-30, January.

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