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The Mediating Effect of Interpersonal Trust on Virtual Team's Collaboration

Author

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  • Kauffmann David

    (Faculty of Engineering, Jerusalem College of Technology, Jerusalem, Israel)

  • Carmi Golan

    (Faculty of Management, Jerusalem College of Technology, Jerusalem, Israel)

Abstract

This article examines the relationship between task-communication and five collaborative processes by exploring the mediating effect of interpersonal trust in a virtual team's environment. A multiple mediation model was developed to examine this relationship where cognitive-based trust and affective-based trust are defined as mediation variables between task-communication and the five processes of collaboration. The main results of this study show a significant correlation with a large effect size between task communication, trust and collaboration. Also, interpersonal trust is playing an important role as a mediating element in the relationship between task communication and collaboration. This is where the emotional side of trust is no less important than the rational side, if not even more, in some collaborative processes.

Suggested Citation

  • Kauffmann David & Carmi Golan, 2017. "The Mediating Effect of Interpersonal Trust on Virtual Team's Collaboration," International Journal of Knowledge Management (IJKM), IGI Global, vol. 13(3), pages 20-37, July.
    • Handle: RePEc:igg:jkm000:v:13:y:2017:i:3:p:20-37
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJKM.2017070102
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    Cited by:

    1. Helena Bulińska-Stangrecka & Anna Bagieńska, 2019. "HR Practices for Supporting Interpersonal Trust and Its Consequences for Team Collaboration and Innovation," Sustainability, MDPI, vol. 11(16), pages 1-18, August.
    2. Helena Bulińska-Stangrecka & Anna Bagieńska, 2021. "The Role of Employee Relations in Shaping Job Satisfaction as an Element Promoting Positive Mental Health at Work in the Era of COVID-19," IJERPH, MDPI, vol. 18(4), pages 1-18, February.

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