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Four Express Service Cooperation Modes for B2C E-Commerce: Models and Analysis

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  • Ningning Wang

    (Department of Management, University of Science & Technology of China, Anhui, China)

  • Xi Cheng

    (Department of Management, University of Science & Technology of China, Anhui, China)

  • Qinglong Gou

    (Department of Management, University of Science & Technology of China, Anhui, China)

Abstract

The express service quality becomes a dominant factor along with the price of product affecting consumer's purchasing decision. This paper investigates how the express service quality affects the demand of online purchasing, and how to improve the express service quality and supply chain's performance through cooperation. The authors consider an online supply chain and utilize a nonlinear demand model by incorporating the express service quality as a decision variable and propose four express service cooperation modes, i.e. (1) the retailer offering subsidy to the express provider, (2) the integration between the retailer and the express provider, (3) the manufacturer offering subsidy to the express provider and (4) the integration between the manufacturer and the express provider. In each cooperation mode, they derive the equilibrium pricings, service levels, demands and profits. By comparison, the authors explore which one is appropriate for chain members to implement.

Suggested Citation

  • Ningning Wang & Xi Cheng & Qinglong Gou, 2015. "Four Express Service Cooperation Modes for B2C E-Commerce: Models and Analysis," International Journal of Knowledge-Based Organizations (IJKBO), IGI Global, vol. 5(4), pages 1-18, October.
    • Handle: RePEc:igg:jkbo00:v:5:y:2015:i:4:p:1-18
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    Cited by:

    1. Liyuan Zhu & Nan Liu, 2023. "Game theoretic analysis of logistics service coordination in a live-streaming e-commerce system," Electronic Commerce Research, Springer, vol. 23(2), pages 1049-1087, June.

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