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Competitive Uses of Information and Knowledge Management Tools: Case Study of Supplier-Side Management

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  • Alan D. Smith

    (Department of Management and Marketing, Robert Morris University, Pittsburgh, PA, USA)

Abstract

This paper examined and defined knowledge management and outline how large privately held supermarket chain has used this strategy in the current global recession to achieve a sustainable competitive advantage through effective use of its supply chain dynamics. Examples of IT tools and practices on managing the knowledge worker, applying technological tools to assist with supply chain management (SCM) strategy will be discussed. Some of the current applications include: KnowAsis™, SoftGrocer™, Global Command and Control Center (GC3), and RFID technologies. It was found that via proper management of KM-based initiatives and associated SCM and IT applications, the company has been able to increase its operational effectiveness and operate in more a lean manner, resulting in increased productivity and improved quality. The strategic leveraging of knowledge-based systems provides an appropriate comparison and benchmark on the richness of sharing knowledge within a high-volume, low-profit margin retail environment.

Suggested Citation

  • Alan D. Smith, 2013. "Competitive Uses of Information and Knowledge Management Tools: Case Study of Supplier-Side Management," International Journal of Knowledge-Based Organizations (IJKBO), IGI Global, vol. 3(1), pages 71-87, January.
    • Handle: RePEc:igg:jkbo00:v:3:y:2013:i:1:p:71-87
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