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The Performance of Educational Institutions Through the Electronic Records Management Systems: Factors Influencing Electronic Records Management System Adoption

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  • Muaadh Mukred

    (National University of Malaysia (UKM), Kajang, Malaysia)

  • Zawiyah M. Yusof

    (National University of Malaysia (UKM), Kajang, Malaysia)

Abstract

This article discusses the relationship between educational institutes that use ERMS and the performance of those institutions. This article uses a mixed explanatory method that incorporated quantitative and qualitative approaches. The quantitative method collected the responses from 364 participants. This was followed by a qualitative approach where experts were interviewed to verify the model. The results generated using the quantitative approach demonstrated that the quality of the system, information, and service as well as the security provided by the system had a significant positive relationship with the successful adoption of ERMS, which in turn improved performance. Moreover, the qualitative results that gathered through the experts confirmed the findings and contributed to enriching the understanding of the adoption of ERMS in educational institutions.

Suggested Citation

  • Muaadh Mukred & Zawiyah M. Yusof, 2018. "The Performance of Educational Institutions Through the Electronic Records Management Systems: Factors Influencing Electronic Records Management System Adoption," International Journal of Information Technology Project Management (IJITPM), IGI Global, vol. 9(3), pages 34-51, July.
    • Handle: RePEc:igg:jitpm0:v:9:y:2018:i:3:p:34-51
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJITPM.2018070103
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    Cited by:

    1. Godfrey Tsvuura & Kudzai. D. Mbawuya & Patrick Ngulube, 2021. "New cloth in an old overcoat: A content analysis of the National Archives of Zimbabwe Act [Chapter 25:06] to the management of electronic records in Zimbabwe," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(3), pages 120-128, March.

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