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A Case Study of How Stakeholder Management Influenced Project Uncertainty Regarding Project Benefits

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  • Hans Petter Krane

    (Norwegian University of Science and Technology (NTNU), Norway)

  • Asbjørn Rolstadås

    (Norwegian University of Science and Technology (NTNU), Norway)

  • Nils O.E. Olsson

    (Norwegian University of Science and Technology (NTNU), Norway)

Abstract

The influence of stakeholders and stakeholder management on project uncertainty is examined, and particularly uncertainty regarding functionality delivered by projects. The case studies, two projects in the Norwegian Rail Authority (Jernbaneverket), included interviews with representatives of internal and external stakeholders and also examination of project documentation. In addition, conflicts and use of power between stakeholders in the projects were studied. The projects actively managed relations with external stakeholders, thereby reducing the risks of negative media attention and neighbour disputes, and also cost and time overruns that such disputes may cause. Both of the projects focused on risk reductions regarding costs and time schedules, and less on the functionality delivered by the project. While mastering potential conflicts with external stakeholders well, the largest project appears to have handled internal disputes less convincingly. The smaller project handled internal disputes well, but experienced problems concerning both costs and time schedules.

Suggested Citation

  • Hans Petter Krane & Asbjørn Rolstadås & Nils O.E. Olsson, 2012. "A Case Study of How Stakeholder Management Influenced Project Uncertainty Regarding Project Benefits," International Journal of Information Technology Project Management (IJITPM), IGI Global, vol. 3(2), pages 21-37, April.
    • Handle: RePEc:igg:jitpm0:v:3:y:2012:i:2:p:21-37
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    Cited by:

    1. Dorota Kuchta & Jagoda Mrzygłocka-Chojnacka, 2020. "An Approach to Increase the Sustainability of Projects and their Outcomes in Public Sector through Improving Project Definition," Sustainability, MDPI, vol. 12(12), pages 1-25, June.

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