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The Role of User Review on Information System Project Outcomes: A Control Theory Perspective

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  • Jack Shih-Chieh Hsu

    (National Sun Yat-Sen University, Taiwan)

  • Houn-Gee Chen

    (National Taiwan University, Taiwan)

  • James Jiang

    (University of Central Florida, USA)

  • Gary Klein

    (University of Colorado, Colorado Springs, USA)

Abstract

The effect of user participation on system success is one of the most studied topics in information systems, yet still yields inconclusive results. Contingency-based concepts attempt to resolve this issue by providing a plausible explanation which indicates that users can only generate expected results when there is a need for users to participate in the development process. As a different approach, this study adopts a mediating perspective and asserts that influence due to the effectiveness of participation determines the final outcomes. Based on control theory, and viewing user participation in reviews as one kind of control, we propose that the influence users can generate through participation determines project outcomes. Data collected from 151 information systems personnel confirms the relationships and that an ability to achieve quality interactions among developers and users heightens the achievement of user influence.

Suggested Citation

  • Jack Shih-Chieh Hsu & Houn-Gee Chen & James Jiang & Gary Klein, 2010. "The Role of User Review on Information System Project Outcomes: A Control Theory Perspective," International Journal of Information Technology Project Management (IJITPM), IGI Global, vol. 1(1), pages 1-14, January.
    • Handle: RePEc:igg:jitpm0:v:1:y:2010:i:1:p:1-14
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    Cited by:

    1. Hung, Yu Wen & Hsu, Shih-Chieh & Su, Zhi-Yuan & Huang, Hsieh-Hong, 2014. "Countering user risk in information system development projects," International Journal of Information Management, Elsevier, vol. 34(4), pages 533-545.

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