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System Frame Erasure Rate and its Relationship to Perceived Call Quality in a Wireless Network: A Quantitative Investigation

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  • Mike Irizarry

    (US Cellular, Chicago, IL, USA)

  • Mary Lind

    (North Carolina Agricultural and Technical State University, Greensboro, NC, USA)

Abstract

This study demonstrates the relationship between customer perceptions of call quality and actual, objective call quality. This is important because the wireless industry invests substantially in network assets in the hopes of adding new wireless subscribers and retaining existing wireless subscribers. This research has contributed to a deeper understanding of the call quality / customer perception relationship demonstrating the need for wireless service providers to continually improve the network quality to increase customer satisfaction and customer loyalty.

Suggested Citation

  • Mike Irizarry & Mary Lind, 2013. "System Frame Erasure Rate and its Relationship to Perceived Call Quality in a Wireless Network: A Quantitative Investigation," International Journal of Interdisciplinary Telecommunications and Networking (IJITN), IGI Global, vol. 5(4), pages 21-52, October.
    • Handle: RePEc:igg:jitn00:v:5:y:2013:i:4:p:21-52
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