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Inter-Organizational Governance of Information Technology: Learning from a Global Multi-Business-Unit Environment

Author

Listed:
  • Steven De Haes

    (University of Antwerp – Antwerp Management School, Belgium)

  • Wim Van Grembergen

    (University of Antwerp – Antwerp Management School, Belgium)

  • Dirk Gemke

    (KLM, The Netherlands)

  • John Thorp

    (The Thorp Network, Canada)

Abstract

There is little research available that specifically looks at how organizations define and implement their inter-organizational governance of information technology. The challenge in such environments is also observed in large organizations where multiple business units and activities often have separate strategies and investment priorities. This paper provides both practitioners and academics with an enriched understanding of how the international airline company KLM introduced IT related governance principles and practices tailored for a multi-business-unit global organization. Insights from this exploratory single case study can contribute to further theory building and practitioner guidance regarding the crafting of both intra- and inter-organisational governance frameworks.

Suggested Citation

  • Steven De Haes & Wim Van Grembergen & Dirk Gemke & John Thorp, 2012. "Inter-Organizational Governance of Information Technology: Learning from a Global Multi-Business-Unit Environment," International Journal of IT/Business Alignment and Governance (IJITBAG), IGI Global, vol. 3(1), pages 27-46, January.
    • Handle: RePEc:igg:jitbag:v:3:y:2012:i:1:p:27-46
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