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The Relationship Between Organizational Culture and Business Excellence: Case Study from United Arab Emirates

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  • Rassel Kassem

    (College of Business Administration, Abu Dhabi University, United Arab Emirates)

  • Mian Ajmal

    (College of Business Administration, Abu Dhabi University, United Arab Emirates)

  • Mehmood Khan

    (College of Business Administration, Abu Dhabi University, United Arab Emirates)

Abstract

The relationship between organizational culture (OC) and corporate performance was commonly studied and reflected in the literature in the last few years. However, the relationship between OC and business excellence is rarely tackled. In this context, this research examined the relationship between four OC types and organizational excellence and the role of information communication technology (ICT) as a moderator. A quantitative study was conducted, and the data were collected using a survey questionnaire distributed to middle managers in one of the gold winners of a United Arab Emirates-based business excellence award. The results showed that there is a positive relationship between organizational culture components and business excellence in general. A mission culture has the most significant relationship, in contrast, the adaptability culture had no positive relationship. Also, the moderating role of ICT was proven. The results of this research can be utilized by managers to build the OC type that boost excellence within their organizations.

Suggested Citation

  • Rassel Kassem & Mian Ajmal & Mehmood Khan, 2016. "The Relationship Between Organizational Culture and Business Excellence: Case Study from United Arab Emirates," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 8(3), pages 16-35, July.
    • Handle: RePEc:igg:jisss0:v:8:y:2016:i:3:p:16-35
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    Cited by:

    1. Muhammet Deveci & Fatih Canıtez, 2018. "Adapting EFQM Excellence Model for Public Transport Operators: A Case of IETT, Istanbul's Public Bus Operator," Alphanumeric Journal, Bahadir Fatih Yildirim, vol. 6(2), pages 211-226, September.

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