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Shared Services Management: Critical Factors

Author

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  • Shouhong Wang

    (Department of Decision and Information Sciences, University of Massachusetts, Dartmouth, MA, USA)

  • Hai Wang

    (Sobey School of Business, Saint Mary's University, Nova Scotia, Canada)

Abstract

The cloud computing technology has accelerated shared services in the government and private sectors. This paper proposes a research framework of critical success factors of shared services in the aspects of strategy identification, collaborative partnership networking, optimal shared services process re-designing, and new policies and regulations. A survey has been employed to test the hypotheses. The test results indicate that clear vision of strategies of shared services, long term business relationships among shared services partners, business process re-design, human resource structure re-design, effective governance and service center for shared services, effective cost distribution scheme, and ethical code and access control for shared services significantly positively contribute to the success of shared services.

Suggested Citation

  • Shouhong Wang & Hai Wang, 2015. "Shared Services Management: Critical Factors," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 7(2), pages 37-53, April.
    • Handle: RePEc:igg:jisss0:v:7:y:2015:i:2:p:37-53
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