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Measuring the Success of ERP via Organizational Climate Constructs

Author

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  • Godwin Banafo Akrong

    (University of Electronic Science and Technology of China, China)

  • Yunfei Shao

    (University of Electronic Science and Technology of China, China)

  • Ebenezer Owusu

    (University of Ghana, Ghana)

Abstract

Agencies depend on enterprise resource planning (ERP) to achieve success. However, the factors that lead to the success and use of these ERP systems have not attracted the needed attention. This study investigates the factors that influence the success and use of an ERP system. The proposed model is based on a quantitative and a mixed-method case study (MM-CS). The results show that organizational climate has a positive effect on information quality, system quality, and service quality constructs of the DeLone and McLean IS success model. The quality constructs also affect user satisfaction negatively as compared to previous studies.

Suggested Citation

  • Godwin Banafo Akrong & Yunfei Shao & Ebenezer Owusu, 2022. "Measuring the Success of ERP via Organizational Climate Constructs," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 14(1), pages 1-27, January.
    • Handle: RePEc:igg:jisss0:v:14:y:2022:i:1:p:1-27
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