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Evaluating the Effects of Facilitating Conditions and Usage Experience on Mobile Payment

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  • Ling Long Tsai

    (National Pingtung University, Taiwan)

Abstract

The following research attempts to investigate the determinants influencing consumers' intention to adopt mobile payment (MP). The research model was adapted based on three constructs from the unified theory of acceptance and use of technology (UTAUT), including performance expectancy, effort expectancy, and facilitating conditions in the research model. In addition, usage experience was also added to the model to test for moderating effect. An online survey conducted through Taiwanese chat rooms resulted in 348 valid responses, which were analyzed using Smart PLS. Results indicated that (1) effort expectancy, performance expectancy, and facilitating conditions were three major factors influencing intention to use mobile payment; (2) facilitating conditions played a significant role in impacting effort expectancy and performance expectancy; (3) usage experience positively moderated the relationship between facilitating conditions and performance expectancy; and (4) usage experience also positively moderated the relationship between facilitating conditions and effort expectancy.

Suggested Citation

  • Ling Long Tsai, 2021. "Evaluating the Effects of Facilitating Conditions and Usage Experience on Mobile Payment," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 13(4), pages 88-106, October.
    • Handle: RePEc:igg:jisss0:v:13:y:2021:i:4:p:88-106
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