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Citizen Adoption of Mobile and Customizable E-Government Services: A Literature Review and Conceptual Framework

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  • Djeddi Abdelhakim

    (Department of Computer Science, Faculty of Exact Sciences, University of Bejaia, Algeria)

  • Djilali Idoughi

    (Department of Computer Science, Faculty of Exact Sciences, University of Bejaia, Algeria)

Abstract

E-government projects success mainly depends on citizens' acceptance and usage; thus, numerous studies have strived to recognize the various factors that affect the adoption of e-government services in different countries. The study broadly reviews various models presented for assessing citizen adoption of e-government. The article highlights factors that affect e-government adoption in different developed and developing countries then proposes a suitable theoretical model for examining citizen adoption of e-government in developing countries. The developed research model included factors from the technology acceptance model, technology acceptance model 2, theory of reasoned action, unified theory of acceptance, and use of technology and diffusion of innovation as well as trust in the government and technology regarding e-government applications in Algeria a developing country. Data was collected using a Likert-scale questionnaire from 884 Algerian citizens.

Suggested Citation

  • Djeddi Abdelhakim & Djilali Idoughi, 2021. "Citizen Adoption of Mobile and Customizable E-Government Services: A Literature Review and Conceptual Framework," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 13(1), pages 31-53, January.
    • Handle: RePEc:igg:jisss0:v:13:y:2021:i:1:p:31-53
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