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Dynamic Capabilities of Decision-oriented Service Systems

Author

Listed:
  • Rainer Schmidt

    (Munich University of Applied Sciences, Munich, Germany)

  • Michael Möhring

    (Munich University of Applied Sciences, Munich, Germany)

  • Alfred Zimmerman

    (Reutlingen University, Reutlingen, Germany)

Abstract

A new class of information system architecture, decision-oriented service systems, is spreading more and more. Decision-oriented service systems provide services that support decisions in business processes and products based on the capabilities of cloud-computing environments. To pave the way for the creation of design methods of business processes and products based on decision-oriented service systems, this article introduces a capability-oriented approach. Starting from technological capabilities, more abstract operational and dynamic capabilities are created. The framework created is based on an integrated conceptualization of decision-oriented service systems that allows capturing synergetic effects. By creating the framework, the gap between the technological capabilities of technologies and the strategic goals of enterprises shall be narrowed.

Suggested Citation

  • Rainer Schmidt & Michael Möhring & Alfred Zimmerman, 2018. "Dynamic Capabilities of Decision-oriented Service Systems," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 10(3), pages 41-63, July.
    • Handle: RePEc:igg:jisss0:v:10:y:2018:i:3:p:41-63
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