IDEAS home Printed from https://ideas.repec.org/a/igg/jisscm/v7y2014i1p56-72.html
   My bibliography  Save this article

Analysis of Passengers' Perception of Public Transport Quality and Performance

Author

Listed:
  • Yannis Tyrinopoulos

    (Department of Civil and Topography/Geoinformatics Engineering, Faculty of Technological Applications, Technological Educational Institute of Athens, Egaleo, Greece)

  • Constantinos Antoniou

    (School of Rural and Surveying Engineering, National Technical University of Athens (NTUA), Athens, Greece)

Abstract

This research investigates the passengers' level of satisfaction from the use of diverse public transport systems. The aim is to uncover factors that drive their modal choices and to assess the quality implications of the variability of the users' perceived satisfaction through the use of two statistical methods (ordered logit and linear mixed models) and comprehensive diagrammatic techniques. Five transit systems in the two major cities in Greece, Athens and Thessaloniki, have been examined. The analysis demonstrated that the most important satisfaction attributes are service frequency, followed by waiting conditions and network coverage, punctuality and in-vehicle transport conditions. A gender-based market segmentation analysis provided further insight into the differences among groups of the population. According to this analysis, female respondents tend to place their attention on punctuality, waiting conditions and driver behavior, while male respondents on in-vehicle transport conditions and the existence and quality of transfer information.

Suggested Citation

  • Yannis Tyrinopoulos & Constantinos Antoniou, 2014. "Analysis of Passengers' Perception of Public Transport Quality and Performance," International Journal of Information Systems and Supply Chain Management (IJISSCM), IGI Global, vol. 7(1), pages 56-72, January.
    • Handle: RePEc:igg:jisscm:v:7:y:2014:i:1:p:56-72
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijisscm.2014010104
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Efthymiou, Dimitrios & Antoniou, Constantinos, 2016. "Modeling the propensity to join carsharing using hybrid choice models and mixed survey data," Transport Policy, Elsevier, vol. 51(C), pages 143-149.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jisscm:v:7:y:2014:i:1:p:56-72. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.