IDEAS home Printed from https://ideas.repec.org/a/igg/jisscm/v10y2017i1p68-81.html
   My bibliography  Save this article

Customer Satisfaction of the Third-Party Logistics Enterprise Based on AHP: A Case Study

Author

Listed:
  • Xu Xiaomin

    (Shanghai Dianji University, Shanghai, China)

  • Liu Yi

    (Shanghai Dianji University, Shanghai, China)

Abstract

This article reports on results of a study on a freight forwarding enterprise engaged in third-party logistics services. The first phase involved establishing an evaluation index system for customer satisfaction of 3PL enterprise based on SERVQUAL model. In phase two, analytic hierarchy process AHP is applied to analyze survey results to find out key factors affecting service quality of 3PL enterprises. Based on these results, some suggestions are given.

Suggested Citation

  • Xu Xiaomin & Liu Yi, 2017. "Customer Satisfaction of the Third-Party Logistics Enterprise Based on AHP: A Case Study," International Journal of Information Systems and Supply Chain Management (IJISSCM), IGI Global, vol. 10(1), pages 68-81, January.
    • Handle: RePEc:igg:jisscm:v:10:y:2017:i:1:p:68-81
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJISSCM.2017010105
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Crivellari, Alessandro & Beinat, Euro & Caetano, Sandor & Seydoux, Arnaud & Cardoso, Thiago, 2022. "Multi-target CNN-LSTM regressor for predicting urban distribution of short-term food delivery demand," Journal of Business Research, Elsevier, vol. 144(C), pages 844-853.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jisscm:v:10:y:2017:i:1:p:68-81. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.