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Leveraging Service Management to Achieve Sustainability Goals: A Case Study

Author

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  • Mark S. Blanke

    (School of Management and Marketing, Kean University, Union, NJ, USA)

  • Thomas Abraham

    (School of Management and Marketing, Kean University, Union, NJ, USA)

Abstract

Information Technology can play a significant role in supporting and even driving sustainability strategies in an organization. However, many small and mid-size enterprises (SMEs) often separate their “Green IT” initiatives from existing business and IT strategy. The authors describe how one SME used IT service management (ITSM) to clarify and improve their IT services and to integrate sustainability into the IT function. Their case provides a detailed description of ITSM and also shows that ITSM offers a framework for SMEs to integrate sustainability into the IT operations.

Suggested Citation

  • Mark S. Blanke & Thomas Abraham, 2014. "Leveraging Service Management to Achieve Sustainability Goals: A Case Study," International Journal of Information Systems and Social Change (IJISSC), IGI Global, vol. 5(4), pages 58-72, October.
    • Handle: RePEc:igg:jissc0:v:5:y:2014:i:4:p:58-72
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