IDEAS home Printed from https://ideas.repec.org/a/igg/jissc0/v4y2013i2p59-71.html
   My bibliography  Save this article

Knowledge Management, Competitive Advantage, and Value Creation: A Case Study of Icelandic SMEs

Author

Listed:
  • Ingi Runar Edvardsson

    (School of Business, University of Iceland, Reykjavik, Iceland)

  • Gudmundur Kristjan Oskarsson

    (Faculty of Business Administration, University of Akureyri, Akureyri, Iceland)

Abstract

The purpose of this paper is to analyse the effect of knowledge management on value creation in Icelandic firms. The aim is to examine the ways KM contributes to value creation, and measure the ways in which KM affects customer capital, innovation, and human capital. Given the limited number of firms in the survey with KM programmes, the findings should be seen more as a case study of Icelandic SMEs. The main conclusions are that firms which have adopted KM programmes and strategies have increased employee skills more than other firms; are better at attracting staff; and manifest improved decision making. The same goes for customer handling, innovation, and competitive standing. In general, this means that KM contributes to value creation by enhancing employee skills and innovation which, in turn, strengthen customer handling skills and the firm’s competitive advantage. A conception model based on these findings is also presented in the paper.

Suggested Citation

  • Ingi Runar Edvardsson & Gudmundur Kristjan Oskarsson, 2013. "Knowledge Management, Competitive Advantage, and Value Creation: A Case Study of Icelandic SMEs," International Journal of Information Systems and Social Change (IJISSC), IGI Global, vol. 4(2), pages 59-71, April.
    • Handle: RePEc:igg:jissc0:v:4:y:2013:i:2:p:59-71
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jissc.2013040104
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Elsa Grimsdottir & Ingi Runar Edvardsson, 2018. "Knowledge Management, Knowledge Creation, and Open Innovation in Icelandic SMEs," SAGE Open, , vol. 8(4), pages 21582440188, October.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jissc0:v:4:y:2013:i:2:p:59-71. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.