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Capturing Process Knowledge for Multi-Channel Information Systems: A Case Study

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  • Shang Gao

    (Norwegian University of Science and Technology, Norway)

  • John Krogstie

    (Norwegian University of Science and Technology, Norway)

Abstract

In this paper, a case study is used to evaluate the business process characterizing modeling (BPCM) language. The BPCM-framework is meant to guide both business stakeholders and model developers during model-based development. The focus of the approach is the use of BPCM as a starting point for capturing process knowledge when planning and developing information system support. Based on information within the BPCM models, goal models and process models can be developed and used for further development of the BPCM model. The approach in this paper is evaluated using a case study related to the arrangement of a conference series. Through the case study, the authors have confirmed the potential usability and usefulness of BPCM for early stage knowledge capture, getting input for further improvement of the approach.

Suggested Citation

  • Shang Gao & John Krogstie, 2012. "Capturing Process Knowledge for Multi-Channel Information Systems: A Case Study," International Journal of Information System Modeling and Design (IJISMD), IGI Global, vol. 3(1), pages 78-98, January.
    • Handle: RePEc:igg:jismd0:v:3:y:2012:i:1:p:78-98
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