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The Concept of Modularity in the Context of IS/IT Project Outsourcing: An Empirical Case Study of a Belgian Technology Services Company

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  • Shahzada Benazeer

    (University of Antwerp, Belgium)

  • Jan Verelst

    (University of Antwerp, Belgium)

  • Philip Huysmans

    (University of Antwerp, Belgium)

Abstract

Information systems and information technology (IS/IT) services are often outsourced to external partners for multiple reasons. The outsourcing literature is persistently reporting high failure rates in IS/IT project outsourcing. Literature suggests that the IS/IT project outsourcing is a complex maneuver, but unfortunately, none of the proposed remedies (mitigating actions) have considered addressing the complexity related issue in IS/IT project outsourcing. This paper explores the concept of modularity, as it has been applied in many other fields in order to manage complexity and enhance agility/flexibility. This paper presents a case study conducted at a Belgian organization involved in technology services and is part of a research project consisting of four cases. This study illustrates a systematic approach, how the concept of modularity can be applied in identifying ‘couplings' which may be responsible for increasing complexity to IS/IT project outsourcing. This study is a first attempt to gain insight into this phenomenon.

Suggested Citation

  • Shahzada Benazeer & Jan Verelst & Philip Huysmans, 2020. "The Concept of Modularity in the Context of IS/IT Project Outsourcing: An Empirical Case Study of a Belgian Technology Services Company," International Journal of Information System Modeling and Design (IJISMD), IGI Global, vol. 11(4), pages 1-17, October.
    • Handle: RePEc:igg:jismd0:v:11:y:2020:i:4:p:1-17
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