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A Framework for Applying CSFs to ERP Software Selection: An Extension of Fuzzy TOPSIS Approach

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  • Rekha Gupta

    (Jamia Millia Islamia, FTK-Center for Information Technology, New Delhi, India)

  • S. Kazim Naqvi

    (Jamia Millia Islamia, FTK-Center for Information Technology, New Delhi, India)

Abstract

The literature review studies on ERP system indicate two main areas of thrust: the study of critical success factors for the risk aversion in ERP implementation projects and the ERP system selection studies. However, ERP system selection is a tedious and a time-consuming activity. The critical success factors (CSFs) serve as vital input ingredients to the ERP selection Models. It is however notable that, that none of the CSFs listing propagated by the researchers find a straightforward application in the selection procedure. The paper bridges the gap between the two thrust areas by proposing a framework for applying the prioritized CSFs listed for direct utilization in the selection process. An exhaustive review on the ERP selection techniques reveals the focus on AHP and/or the Fuzzy Logic approaches to ERP selection problem. A new approach to ERP selection problem with the extensions of the Fuzzy-TOPSIS is subsequently introduced and is illustrated by a solved numerical example. Also, the computational simplicity of the extensions of Fuzzy TOPSIS is demonstrated.

Suggested Citation

  • Rekha Gupta & S. Kazim Naqvi, 2017. "A Framework for Applying CSFs to ERP Software Selection: An Extension of Fuzzy TOPSIS Approach," International Journal of Intelligent Information Technologies (IJIIT), IGI Global, vol. 13(2), pages 41-62, April.
    • Handle: RePEc:igg:jiit00:v:13:y:2017:i:2:p:41-62
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    Cited by:

    1. Emre Çalişkan & Erdem Aksakal & Saliha Çetinyokuş & Tahsin Çetinyokuş, 2019. "Hybrid Use of Likert Scale-Based AHP and PROMETHEE Methods for Hazard Analysis and Consequence Modeling (HACM) Software Selection," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(05), pages 1689-1715, September.
    2. María Carmen Carnero, 2020. "Fuzzy TOPSIS Model for Assessment of Environmental Sustainability: A Case Study with Patient Judgements," Mathematics, MDPI, vol. 8(11), pages 1-43, November.

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