IDEAS home Printed from https://ideas.repec.org/a/igg/jide00/v8y2017i2p39-54.html
   My bibliography  Save this article

An Investigation into Customers' Requirements for Electronic Banking: A Case Study of Microfinance Institutions (MFIs) in Kenya

Author

Listed:
  • Dorothy M. Kalui

    (niversity of Science and Technology Beijing, China)

  • Christopher A. Moturi

    (University of Nairobi, Nairobi, Kenya)

  • Geoffrey Muchiri Muketha

    (Murang'a University College, Kenya)

  • John K. Tarus

    (Moi University, Eldoret, Kenya)

Abstract

There is a general consensus that governments, businesses and all individuals need to harness the power of Information and Communication Technology (ICT) and ICT enabled services for wider access and improved welfare standards. The requirements of MFI clients in regard to electronic banking (e- banking) have received limited attention in the reviewed literature. In Kenya, little is known and understood about the customers' requirements with emergence of e-banking. In this paper, the authors investigate the MFIs clients' e-banking requirements to align with the MFIs preparedness for sustainable success. Besides, it narrows the digital divide in provision of financial services to Kenyans. Findings from this study indicate that in Kenya, MFI clients are ready for e-banking. The paper finally recommends some possible solutions that MFIs could embrace towards successful implementation of e-banking.

Suggested Citation

  • Dorothy M. Kalui & Christopher A. Moturi & Geoffrey Muchiri Muketha & John K. Tarus, 2017. "An Investigation into Customers' Requirements for Electronic Banking: A Case Study of Microfinance Institutions (MFIs) in Kenya," International Journal of Innovation in the Digital Economy (IJIDE), IGI Global, vol. 8(2), pages 39-54, April.
    • Handle: RePEc:igg:jide00:v:8:y:2017:i:2:p:39-54
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJIDE.2017040104
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jide00:v:8:y:2017:i:2:p:39-54. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.