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Tripartition of Knowledge in Knowledge-Intensive Services

Author

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  • Tytti Kurtti

    (University of Lapland, Finland)

  • Samppa Määttä

    (University of Lapland, Finland)

  • Jukka Aaltonen

    (University of Lapland, Finland)

  • Annamari Turunen

    (University of Lapland, Finland)

  • Sari Riipi

    (University of Lapland, Finland)

Abstract

The Service Process Management in Travel Business Networks project focuses on knowledge tripartition. It is carried out at the University of Lapland with the aim of defining knowledge management, network management, and customer relations management from the practical point of view. The implementation of the project entails cooperation with enterprises involved in the travel industry in Lapland. This article examines knowledge-intensive services in the travel industry from the viewpoint of knowledge tripartition. The focus is on implicit knowledge and its special character in the organizational context. Implicit knowledge lies between explicit and tacit knowledge. The conclusion is that implicit knowledge should be taken into account in organizational action. The question is whether this tripartition makes organizational environment clearer or more complex.

Suggested Citation

  • Tytti Kurtti & Samppa Määttä & Jukka Aaltonen & Annamari Turunen & Sari Riipi, 2011. "Tripartition of Knowledge in Knowledge-Intensive Services," International Journal of Innovation in the Digital Economy (IJIDE), IGI Global, vol. 2(3), pages 38-47, July.
    • Handle: RePEc:igg:jide00:v:2:y:2011:i:3:p:38-47
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