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Transformation of the Hospital Supply Chain: How to Measure the Maturity of Supplier Relationship Management Systems in Hospitals?

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  • Tobias Mettler

    (University of St. Gallen, Switzerland)

Abstract

Increased competition and market dynamics in healthcare have led to a stronger need for a strategy to amend customer relationships and for a clear understanding of how healthcare providers can improve their collaboration with key suppliers. Under the label of ‘supplier relationship management’, more research is conducted to study this phenomenon either on a social system or technical system perspective. In this paper, the author presents a maturity model that links metrics for both ‘worlds’ to prescribe the evolution of key practices, IT-services, and people skills. The proposed model can be used to examine the maturity of supplier relationship management of a particular hospital, identifying performance gaps and systematizing improvement initiatives. When used across a health system, it can be applied to benchmark the performance of the participating members, facilitating new ways for collaborative learning.

Suggested Citation

  • Tobias Mettler, 2011. "Transformation of the Hospital Supply Chain: How to Measure the Maturity of Supplier Relationship Management Systems in Hospitals?," International Journal of Healthcare Information Systems and Informatics (IJHISI), IGI Global, vol. 6(2), pages 1-13, April.
    • Handle: RePEc:igg:jhisi0:v:6:y:2011:i:2:p:1-13
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    Cited by:

    1. Carvalho, João Vidal & Rocha, Álvaro & van de Wetering, Rogier & Abreu, António, 2019. "A Maturity model for hospital information systems," Journal of Business Research, Elsevier, vol. 94(C), pages 388-399.

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