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Management of Electronic Health Records in Virtual Health Environments: The Case of Rocket Health in Uganda

Author

Listed:
  • Tlou Maggie Masenya

    (Durban University of Technology, South Africa)

  • Francis Ssekitto

    (Makerere University, Uganda)

  • Sarah Kaddu

    (Makerere University, Uganda)

  • Sam Simati

    (Busitema University, Uganda)

Abstract

This article examined the management of electronic health records in virtual health environments using rocket health as a case study. The specific objectives of the study were to determine the healthcare services provided at rocket health; examine the electronic health records management practices adhered to at rocket health; and determine the inhibitors to effective electronic health records management at rocket health. A case study with a mixed-methods research approach was used. Data was collected using questionnaires, document reviews and structured interviews. The study finds that rocket health provided a range of healthcare services encompassing telehealth, pharmacy, last mile delivery, and an online store. These services predominantly operated in a digital format, resulting in the generation of electronic health records (EHRs), and therefore to capture and maintain these EHRs from multiple service points, rocket health implemented a cloud-based system.

Suggested Citation

  • Tlou Maggie Masenya & Francis Ssekitto & Sarah Kaddu & Sam Simati, 2024. "Management of Electronic Health Records in Virtual Health Environments: The Case of Rocket Health in Uganda," International Journal of Healthcare Information Systems and Informatics (IJHISI), IGI Global, vol. 19(1), pages 1-17, January.
    • Handle: RePEc:igg:jhisi0:v:19:y:2024:i:1:p:1-17
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    1. Windsor, R.A. & Bailey, W.C. & Richards Jr., J.M. & Manzella, B. & Soong, S.-J. & Brooks, M., 1990. "Evaluation of the efficacy and cost effectiveness of health education methods to increase medication adherence among adults with asthma," American Journal of Public Health, American Public Health Association, vol. 80(12), pages 1519-1521.
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