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Critical Success Factors in Electronic Health Records (EHR) Implementation: An Exploratory Study in North India

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  • Navneet Kaur Bajwa

    (Thapar University, Patiala, Punjab, India)

  • Harjot Singh

    (Thapar University, Patiala, Punjab, India)

  • Kalyan Kumar De

    (Amity University, Noida, India)

Abstract

Electronic Health Records (EHR) has been the subject of much academic discussion in recent times. The impact that a successful implementation of EHR can have on a hospital cannot be overstated. Factors which are crucial to successful implementation of an EHR system are commonly known as Critical Success Factors (hereinafter referred to as CSFs). Purpose: The present study investigates the role of CSFs in implementation process of EHR systems in north Indian multispecialty hospitals. Design: The questionnaire has been distributed to 12 hospitals which have been using EHR technology. Findings: It has been concluded that three out of the five CSFs included in the study, play a more important role than the other two factors. Research limitations: The factors have not been considered separately based upon pre-implementation scenario and post-implementation phase. Originality: The study attempts to outline the impact of EHR systems on successful operational performance of hospitals.

Suggested Citation

  • Navneet Kaur Bajwa & Harjot Singh & Kalyan Kumar De, 2017. "Critical Success Factors in Electronic Health Records (EHR) Implementation: An Exploratory Study in North India," International Journal of Healthcare Information Systems and Informatics (IJHISI), IGI Global, vol. 12(2), pages 1-17, April.
    • Handle: RePEc:igg:jhisi0:v:12:y:2017:i:2:p:1-17
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