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E-Services: Characteristics, Scope and Conceptual Strengths

Author

Listed:
  • Ada Scupola

    (Roskilde University, Denmark)

  • Anders Henten

    (Aalborg University - Copenhagen, Denmark)

  • Hanne Westh Nicolajsen

    (Aalborg University - Copenhagen, Denmark)

Abstract

The concept of e-services has gained increasing use lately. There is, however, no general agreement as to the precise meaning and scope of the term. The research purpose of the present article is, therefore, to discuss the e-service concept, its strengths and scope, and thereby contribute to the general understanding and definition of the term. Furthermore, the article aims at examining one of the primary conditions for the development of e-services, namely the codification of knowledge in connection with knowledge intensive services.

Suggested Citation

  • Ada Scupola & Anders Henten & Hanne Westh Nicolajsen, 2009. "E-Services: Characteristics, Scope and Conceptual Strengths," International Journal of E-Services and Mobile Applications (IJESMA), IGI Global, vol. 1(3), pages 1-16, July.
    • Handle: RePEc:igg:jesma0:v:1:y:2009:i:3:p:1-16
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jesma.2009070101
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    Cited by:

    1. Hoang Thuy Dam Luong & Nguyen Huy Khanh, 2022. "Towards an economic recovery after the COVID-19 pandemic: empirical study on electronic commerce adoption by small and medium-sized enterprises in Vietnam," Management & Marketing, Sciendo, vol. 17(2), pages 98-119, June.
    2. Dan Johansson & Karl Andersson, 2015. "Mobile e-Services: State of the Art, Focus Areas, and Future Directions," International Journal of E-Services and Mobile Applications (IJESMA), IGI Global, vol. 7(2), pages 1-24, April.

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