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Defining Social Business Process Management: A Delphi Study

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  • Dalia Suša Vugec

    (Faculty of Economics and Business, University of Zagreb, Zagreb, Croatia)

Abstract

Business process management (BPM) is a holistic discipline which is focused on improving organizational performance by managing the business processes of the organization. In recent decades, it has been widely accepted and implemented across many different organizations with some success. However, there were some issues regarding the traditional approach to BPM, like the reality-model divide, etc. As a response, a new discipline, called social BPM has emerged which is based on the principles of social software. For the purpose of this article, a Delphi study has been conducted with the aim of defining the social BPM as well as to identify its main characteristics. The results are presented in this article, proposing a single definition of social BPM and the list of its characteristics.

Suggested Citation

  • Dalia Suša Vugec, 2019. "Defining Social Business Process Management: A Delphi Study," International Journal of E-Services and Mobile Applications (IJESMA), IGI Global, vol. 11(1), pages 68-82, January.
    • Handle: RePEc:igg:jesma0:v:11:y:2019:i:1:p:68-82
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