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An Investigation of Enterprise Resource Planning Implementation in a Small Firm: A Study of Problems Encountered and Successes Achieved

Author

Listed:
  • Magdy Abdel-Kader

    (University of Bedfordshire, UK)

  • Thu Phuong Nguyen

    (TECHCOM Bank, Vietnam)

Abstract

Enterprise Resource Planning (ERP) systems have been recognized as complex and costly, which limited their implementation in large organizations. However, an increasing number of small organizations have recently gained interest in this system. This paper investigates the implementation process of ERP in a small firm. The investigation focused on two perspectives of ERP implementation: successes achieved and problems encountered. Despite many problems encountered in the firm, the ERP system still exists. This gives evidence that small organizations are more flexible and motivated to adapt to change and implement an ERP system. Most problems were encountered at early stages of implementation, which can be minimized if deliberate decision making of ERP implementation and proper selection processes were in place. Further, ERP is a good solution for small organizations if they are able to build a relevant in-house system.

Suggested Citation

  • Magdy Abdel-Kader & Thu Phuong Nguyen, 2011. "An Investigation of Enterprise Resource Planning Implementation in a Small Firm: A Study of Problems Encountered and Successes Achieved," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 7(1), pages 18-40, January.
    • Handle: RePEc:igg:jeis00:v:7:y:2011:i:1:p:18-40
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jeis.2011010102
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    Cited by:

    1. Natalia Futekova & Vladimir Monov, 2015. "Preliminary Assessment of the Effectiveness of the Implementation of ERP Systems in Bulgarian SMEs," Economic Alternatives, University of National and World Economy, Sofia, Bulgaria, issue 2, pages 62-76, April.

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