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ERP Training and User Satisfaction: A Case Study

Author

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  • Joseph Bradley

    (University of Missouri-Rolla, USA)

  • C. Christopher Lee

    (Pacific Lutheran University, USA)

Abstract

Training is still a neglected part of most ERP implementation projects. This case study investigates the relation between training satisfaction and • the perceptions of ease of use, • the perception of usefulness, • effectiveness and • efficiency in implementing an ERP system at a mid-sized organization. Training satisfaction is viewed as a necessary condition for technology acceptance. A survey of 143 employees involved in the implementation of ERP in a mid-sized university was conducted. ANOVA and t-tests were used to explore differences in training satisfaction among groups of users by gender, job type, and education level. We found that training satisfaction differed based on job type and gender but not education level. Multiple regression analysis found (1) post implementation training satisfaction related to ease of use and (2) current training satisfaction and user participation related to perceived efficiency and effectiveness of the ERP systems in doing respondents’ jobs.

Suggested Citation

  • Joseph Bradley & C. Christopher Lee, 2007. "ERP Training and User Satisfaction: A Case Study," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 3(4), pages 33-50, October.
    • Handle: RePEc:igg:jeis00:v:3:y:2007:i:4:p:33-50
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    Cited by:

    1. Simona Sternad Zabukovšek & Zoran Kalinic & Samo Bobek & Polona Tominc, 2019. "SEM–ANN based research of factors’ impact on extended use of ERP systems," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 27(3), pages 703-735, September.
    2. Dalal Bamufleh & Maram Abdulrahman Almalki & Randa Almohammadi & Esraa Alharbi, 2021. "User Acceptance of Enterprise Resource Planning (ERP) Systems in Higher Education Institutions: A Conceptual Model," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 17(4), pages 138-157, October.
    3. Dalal Bamufleh & Maram Abdulrahman Almalki & Randa Almohammadi & Esraa Alharbi, 2021. "User Acceptance of Enterprise Resource Planning (ERP) Systems in Higher Education Institutions: A Conceptual Model," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 17(1), pages 144-163, January.
    4. Ram, Jiwat & Corkindale, David & Wu, Ming-Lu, 2013. "Implementation critical success factors (CSFs) for ERP: Do they contribute to implementation success and post-implementation performance?," International Journal of Production Economics, Elsevier, vol. 144(1), pages 157-174.
    5. Bradley, Joseph, 2008. "Management based critical success factors in the implementation of Enterprise Resource Planning systems," International Journal of Accounting Information Systems, Elsevier, vol. 9(3), pages 175-200.
    6. Brad Sago, 2015. "A Comparison Of User Perceptions And Frequency Of Use Of Social Media To Use Of Social Media," International Journal of Management and Marketing Research, The Institute for Business and Finance Research, vol. 8(1), pages 15-29.

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