IDEAS home Printed from https://ideas.repec.org/a/igg/jeis00/v1y2005i2p17-36.html
   My bibliography  Save this article

Identity Theft and E-Fraud as Critical CRM Concerns

Author

Listed:
  • Alan D. Smith

    (Robert Morris University, USA)

  • Allen R. Lias

    (Robert Morris University, USA)

Abstract

Fraud and identity theft have been increasing with the use of e-commerce. In the U.S. alone, it has been estimated that victims may spend on average $1,500 in out-of-pocket expenses and an average of 175 hours in order to resolve the many problems caused by such identity thieves. Organizations that engage in e-commerce as a large part of their business need to protect their customers against these crimes. An empirical study of 75 managerial employees and/or knowledge workers in five large organizations in Pittsburgh, Pennsylvania, revealed a number of interesting facts about how much information they share with others, what the likelihood is that they will conduct business online, and whether or not they take steps to protect their personal identity and credit. Model construction and implications were generated concerning steps that employees and customers may take to avoid identity theft.

Suggested Citation

  • Alan D. Smith & Allen R. Lias, 2005. "Identity Theft and E-Fraud as Critical CRM Concerns," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 1(2), pages 17-36, April.
    • Handle: RePEc:igg:jeis00:v:1:y:2005:i:2:p:17-36
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jeis.2005040102
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jeis00:v:1:y:2005:i:2:p:17-36. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.