IDEAS home Printed from https://ideas.repec.org/a/igg/jeis00/v17y2021i4p98-117.html
   My bibliography  Save this article

Satisfaction With ERP System Implementation: Effects of Fits Between User Interfaces, Task Interdependence, and User Knowledge

Author

Listed:
  • Boonlert Watjatrakul

    (Assumption University, Thailand)

  • Vimolluck Vatanapitukpong

    (Network of Freight Co., Ltd, Thailand)

Abstract

While many studies explain factors influencing the success of ERP implementation, little is known about the system outcome to satisfy user expectations based on the concepts of task-technology fit and person-task fit. The study examines the effects of fits between user interfaces, task interdependence, and user knowledge on system utilization and performance impacts leading to user satisfaction with ERP system implementation. Based on the structural equation modeling analysis and two-way interaction test results, a user interface dampens the positive effect of task interdependence on task-technology fit while it strengthens the positive effect of user knowledge on task-technology fit. Task interdependence dampens the positive effect of user knowledge on system utilization. The results provide guidance on how to enhance the system impacts on user performance and encourage the system usage resulting in user satisfaction with the ERP system implementation. The paper provides detailed discussions of the results, the implications for theory and practices, and the study limitations.

Suggested Citation

  • Boonlert Watjatrakul & Vimolluck Vatanapitukpong, 2021. "Satisfaction With ERP System Implementation: Effects of Fits Between User Interfaces, Task Interdependence, and User Knowledge," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 17(4), pages 98-117, October.
    • Handle: RePEc:igg:jeis00:v:17:y:2021:i:4:p:98-117
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJEIS.2021100106
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jeis00:v:17:y:2021:i:4:p:98-117. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.