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Evaluation of an Academic and Student Administration System in its Post-Implementation Phase: A Case Study at the University of Botswana

Author

Listed:
  • Pelleth Y. Thomas

    (Educational Technology Unit, Centre for Academic Development, University of Botswana, Gaborone, Botswana)

  • Rebana N. Mmereki

    (Department of Management, Faculty of Business, University of Botswana, Gaborone, Botswana)

  • Rudolph L. Boy

    (Department of Management, Faculty of Business, University of Botswana, Gaborone, Botswana)

Abstract

The article seeks to evaluate the Academic and Student Administration System (ASAS) at the University of Botswana (UB) in order to determine whether the system was performing successfully in its post-implementation phase. It was guided by the Delone and Mclean IS success evaluation model. Three independent ASAS quality variables and one dependent variable (user satisfaction) were included in the study Model. The study also examined if the Model was appropriate for evaluating ASAS in the UB context. The study used quantitative approaches that included a questionnaire, and statistical tools such as reliability test, descriptive statistics, and paired samples t-test. The study found that: (1) users were satisfied with the ASAS performance; however, they felt that there was still room for improvement; (2) the Model was found to be credible for evaluating ASAS in the UB context. Areas that needed improvement were identified and recommendations were made on how to address them.

Suggested Citation

  • Pelleth Y. Thomas & Rebana N. Mmereki & Rudolph L. Boy, 2018. "Evaluation of an Academic and Student Administration System in its Post-Implementation Phase: A Case Study at the University of Botswana," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 14(3), pages 79-90, July.
    • Handle: RePEc:igg:jeis00:v:14:y:2018:i:3:p:79-90
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