IDEAS home Printed from https://ideas.repec.org/a/igg/jeis00/v13y2017i3p23-35.html
   My bibliography  Save this article

Lessons Learned from Enterprise Resource Planning (ERP) Implementations in an Australian Company

Author

Listed:
  • Ritesh Chugh

    (School of Engineering & Technology, Tertiary Education Division, Central Queensland University, Melbourne, Australia)

  • Subhash C. Sharma

    (School of Engineering & Technology, Tertiary Education Division, Central Queensland University, Melbourne, Australia)

  • Andrés Cabrera

    (BHP Billiton, Antofagasta, Chile)

Abstract

Successful Enterprise Resource Planning (ERP) implementations are a boon for organisations. However, there have been many instances of failed ERP implementations globally resulting in millions of wasted dollars. It is vital to learn from past ERP implementations so that such expensive mistakes are not recurrent. This qualitative exploratory case study aims to explore and document the lessons learned from ERP implementations in an Australian global natural resources company to mitigate such problems in the future. A single case study was conducted with the aim to understand experiences from different sites of the company that have already undergone proprietary ERP system implementation. Data was collected through interviews of key participants who were involved in the implementation. Analysis of the interviews has resulted in comprehensive lessons learned around the project focus areas. Finally, ten tips, divided in 4 categories i.e. People, Strategy, Technology and Management have been identified, to guide future ERP implementations and increase chances of success.

Suggested Citation

  • Ritesh Chugh & Subhash C. Sharma & Andrés Cabrera, 2017. "Lessons Learned from Enterprise Resource Planning (ERP) Implementations in an Australian Company," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 13(3), pages 23-35, July.
    • Handle: RePEc:igg:jeis00:v:13:y:2017:i:3:p:23-35
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJEIS.2017070102
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jeis00:v:13:y:2017:i:3:p:23-35. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.