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Users' Satisfaction with the Electronic Health Record (EHR) in the Kingdom of Bahrain

Author

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  • Aysha Ebrahim Abdulla

    (College of Information Technology, University of Bahrain, Sakeer, Kingdom of Bahrain)

  • Shurooq Yousif Ahmed

    (College of Information Technology, University of Bahrain, Sakeer, Kingdom of Bahrain)

  • Maryam Abdulrahman Alnoaimi

    (College of Information Technology, University of Bahrain, Sakeer, Kingdom of Bahrain)

  • Hayat Ali

    (College of Information Technology, University of Bahrain, Sakeer, Kingdom of Bahrain)

Abstract

Today, many hospitals seek to adopt the latest and most sophisticated technologies in order to raise the service quality and users' satisfaction. The Electronic Health Record (EHR) had a substantial impact on the health sector and has enhanced the efficiency and effectiveness of healthcare providers. The purpose of this research is to examine the factors that affect users' satisfaction with the current Health Record System in the Kingdom of Bahrain. A research model was built based on three popular models of users' satisfaction toward information systems. Toward achieving the research objective, a quantitative approach was followed to collect data from an online survey. Accordingly, 152 responses were collected from the users of EHR in public hospitals and health centres in Bahrain. The results of the survey were analyzed using SPSS and SmartPLS 3.0. It was concluded that the most effective factors in the users' satisfaction with EHR were directly service quality and technical support, with system and information quality indirectly through trust.

Suggested Citation

  • Aysha Ebrahim Abdulla & Shurooq Yousif Ahmed & Maryam Abdulrahman Alnoaimi & Hayat Ali, 2016. "Users' Satisfaction with the Electronic Health Record (EHR) in the Kingdom of Bahrain," International Journal of E-Health and Medical Communications (IJEHMC), IGI Global, vol. 7(3), pages 29-51, July.
    • Handle: RePEc:igg:jehmc0:v:7:y:2016:i:3:p:29-51
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