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What Predicts Commercial Bank Leaders’ Intention to Use Mobile Commerce?: The Roles of Leadership Behaviors, Resistance to Change, and Technology Acceptance Model

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  • Maddy Halbach

    (Howard County Public Schools, USA)

  • Tao Gong

    (University of Maryland Eastern Shore, USA)

Abstract

The purpose of this study was to investigate the roles leadership behaviors have on technology acceptance models, focusing on bank leaders’ intention to use mobile-commerce. The study included responses from 101 senior-level managers working at FDIC-insured commercial banks in the United States. Three instruments including Kouzes and Posner’s (1987) leadership practice inventory (LPI), Wu and Wang’s (2005) mobile commerce technology acceptance model (MC-TAM), and Oreg’s (2003) resistance to change model (RTC) were employed. A correlation analysis revealed that two transformational leadership behaviors—model the way and enabling others to act—positively relate to behavioral intent to use mobile commerce. A regression analysis found that perceived compatibility, perceived usefulness, and perceived ease of use are positively related to the behavioral intent to use m-Commerce. However, the authors found that the RTC and LPI model cannot predict the willingness to use m-Commerce.

Suggested Citation

  • Maddy Halbach & Tao Gong, 2011. "What Predicts Commercial Bank Leaders’ Intention to Use Mobile Commerce?: The Roles of Leadership Behaviors, Resistance to Change, and Technology Acceptance Model," Journal of Electronic Commerce in Organizations (JECO), IGI Global, vol. 9(3), pages 1-19, July.
    • Handle: RePEc:igg:jeco00:v:9:y:2011:i:3:p:1-19
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    Cited by:

    1. Linda Stefany Acosta Salgado & Auguste Rakotondranaivo & Eric Bonjour, 2022. "Towards an improved acceptability assessment model of innovative solutions in the design phase," Post-Print hal-02845177, HAL.

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