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Sociotechnical Study of e-Business: Grappling with an Octopus

Author

Listed:
  • Chris W. Clegg

    (University of Sheffield, UK)

  • Catherine Chu

    (London School of Economics, UK)

  • Steve Smithson

    (London School of Economics, UK)

  • Alan Henney

    (Independent Consultant, Manchester, UK)

  • Dianne Willis

    (Leeds Metropolitan University, UK)

  • Peter Jagodzinski

    (Plymouth University, UK)

  • Brian Hopkins

    (Independent Consultant, London, UK)

  • Belen Icasati-Johanson

    (University of Sheffield, UK)

  • Steven Fleck

    (University of Sheffield, UK)

  • John Nicholls

    (Independent Consultant, Oxford, UK)

  • Stuart Bennett

    (University of Sheffield, UK)

  • Frank Land

    (London School of Economics, UK)

  • Malcolm Peltu

    (Independent Editor & Author, London, UK)

  • Malcolm Patterson

    (University of Sheffield, UK)

Abstract

This paper reports on a study that investigated the status and anticipated development of e-Business activity. A prime aim of the study was to increase understanding of the human and organizational issues that arise with e-Business, and the extent to which these are currently addressed. An expert panel method was used, which involved interviewing 70 leading practitioners of, and experts in, e-Business in the UK. The findings identify the distinguishing novel features of e-Business, highlight the key issues it raises, and provide evidence of current uptake and impacts. The findings include ideas on good practice. The study emphasizes the importance of taking a holistic, sociotechnical view of the complex set of interrelated changes involved in e-Business.

Suggested Citation

  • Chris W. Clegg & Catherine Chu & Steve Smithson & Alan Henney & Dianne Willis & Peter Jagodzinski & Brian Hopkins & Belen Icasati-Johanson & Steven Fleck & John Nicholls & Stuart Bennett & Frank Land , 2005. "Sociotechnical Study of e-Business: Grappling with an Octopus," Journal of Electronic Commerce in Organizations (JECO), IGI Global, vol. 3(1), pages 53-71, January.
    • Handle: RePEc:igg:jeco00:v:3:y:2005:i:1:p:53-71
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    Cited by:

    1. Bianco, Federica & Michelino, Francesca, 2010. "The role of content management systems in publishing firms," International Journal of Information Management, Elsevier, vol. 30(2), pages 117-124.

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