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Luxury via E-commerce: A Prospective Indian Market with Dicey Customers

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  • Chandan Maheshkar

    (University of Indore, Indore, India)

Abstract

Internet has presented a new outlook of a commercial phenomenon and customer preferences. Regularly increasing customer traffic on the web and increased turnovers of web-shops impel the companies dealing in luxuries to think about their endeavors. Internet adoption and continuous increasing e-shops motivates customers to move towards purchasing of luxury products from web-shops; but, it is still facing some structural difficulties such as security, originality of products, genuineness of a web-shop and others. In case of luxury products, most of customers prefer purchasing from physical stores after assuring the self. They don't want to buy every luxury product from e-shops even they have previous experience of buying luxuries online. Prices offered by e-shops are also put forward a cause for online purchase of luxury products. Therefore, this study has attempted to enlighten the factors associated with luxury, issues faced by luxury customers, and perceptions they have for e-commerce.

Suggested Citation

  • Chandan Maheshkar, 2017. "Luxury via E-commerce: A Prospective Indian Market with Dicey Customers," International Journal of E-Business Research (IJEBR), IGI Global, vol. 13(1), pages 82-95, January.
    • Handle: RePEc:igg:jebr00:v:13:y:2017:i:1:p:82-95
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJEBR.2017010105
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    Cited by:

    1. Pandey, Shweta & Mittal, Sheetal & Chawla, Deepak, 2024. "Tackling consumer information asymmetry and perceived uncertainty for luxury re-commerce through seller signals," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).

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